Q: Do you offer a Money-Back Guarantee?

Ans: Yes! we offer money back guarantee on selected hosting packages. (Please note: Only new customers are eligible for our 15- Day Money-back Guarantee).

Q: How long does it take for my order to be activated?

Ans: Your account is normally set up within 48 hours from the time you place the order in case of payment verifications/ fraud alerts. You will receive an email from us  once your order has been approved.

Q: What type of payments do you accept?

Ans: We accept major online payments,

Q: Will you migrate my hosting account/websites from another provider?

Ans: Yes, as long as you are using the same control panel. Please follow the normal order procedure. Once you receive the welcome email please submit a support ticket through our support portal.

Q: Do you have an uptime guarantee?

Ans: Yes, we offer a 99.9% network uptime guarantee.

Q: What type of support do you offer?

Ans: We offer  support on all hosting services via email and other methods

Q: How do I submit a ticket?

Ans: We give you the option of submitting a ticket by simply sending us an email that can be tracked and monitored via our help desk.

Q: Do you offer Managed VPS’s and Dedicated Servers?

Ans: Yes we do offer Fully Managed VPS’s, and Dedicated Servers. For more detailed information please visit our various Services.

Q: Can I upgrade my account at a later time?

Ans: Yes, you can upgrade your account at any time. Please email with your customer ID and we will take care of your request.
Please note : Once your plan is upgraded you can not request a downgrade of the same plan for at least one month.

Q: Where are your servers located?

Ans: We have servers in 4 different locations in the Germany, Netherlands, Russia and USA.

Q: Do your prices include Tax?

Ans: As of now Tax is not included but this can change with out notice